Policies
®
Refund Policy
Updated 22 September 2026
Our money-back guarantee covers the publications promised in your selected package. To request help, email support@turboship.media from the address used for your order and include your order reference and the reason for the request.
1. If we cannot deliver your publications
If we cannot deliver the promised outlets or minimum placement count, you can request a full refund. We may offer a correction, rewrite or another publication attempt, but accepting that alternative is your choice. A writing add-on is necessary if you want us to write a replacement release and writing was not included in your order.
Growth includes 300 news outlets. Ultimate includes 500+ placements and the additional distribution services described in its package. Newsroom submissions and potential outlet reach are not the same as published articles or article views. The guarantee does not depend on attaining a particular ranking, number of AI citations, traffic level, leads, sales or social verification.
2. Cancelling before work starts
A writing fee can be refunded before writing begins. Once the writer has started, that completed or committed work is non-refundable. Distribution can still be refunded if publishing has not started. Tell us promptly if you need to stop an order so we can check which parts of the work have begun.
3. Once publishing starts
A change of mind after distribution begins does not normally qualify for a refund, because publication costs have already been committed. This does not remove your rights if we fail to deliver the promised publications or any rights that cannot be excluded by law.
Before approval, review the full release: business and product names, facts, dates, spelling, grammar, keywords, links, images and video. Ordinary post-publication edits are unavailable. Publishers can adjust formatting and image placement to suit their sites.
4. Incorrect or incomplete publication
If the published text differs from the version you approved, contact us with the affected URLs and the approved copy. We will arrange removal and republication of the corrected release without an additional service charge. Publisher-controlled formatting or media positioning is not, on its own, a text error. If we do not achieve the promised minimum publications, the full-refund guarantee applies.
Other refund requests are reviewed on their circumstances and are not automatically approved. A discretionary removal of a correctly published order is a separate paid service; see our Terms of Service.
5. Review and payment timing
We aim to review a refund request within 24 hours. An approved refund goes back to the original payment method. Card refunds generally appear in five to ten business days. PayPal balance refunds may appear immediately once processed; bank- or card-funded PayPal payments can take around five business days or longer. The payment provider or bank controls the final arrival time.
We will confirm the outcome by email. If a refund has been approved but has not appeared after the expected window, contact us with the order reference so we can check its status.
